So what to do go from the omnichannel to the interchannel experience finding the natural path that the client follows and focusing on the channel s that best meets our objectives and those of our client at all times. This way we can truly stand out save be efficient and stop competing among ourselves to generate a connected experience which facilitates the transition from one channel to another and its union around the client and our strategy. If you have ever made any of these mistakes don't worry you are not the only one nor will you be the last. Steve jobs said that “sometimes when you innovate you make mistakes. Better to admit it quickly and move on to other innovations.
Of course we have had to admit many mistakes but they have all been some of the best things that have happened to us because from the learning that has arisen from them we have been able to continue innovating in what we are passionate about Graphics Design Service and improve every day. These mistakes are what have allowed us to grow year after year and write these lines to help you avoid making them. Customer journeyomnichanneland then starbucks appeared.
Author jesús alcoba gonzález la salle international graduate school of business director and then starbucks appeared. brewed coffee that conveyed warmth and comfort where customers were treated by name and where any of them could spend an entire afternoon connected to the internet on a sofa that could easily be part of the furniture in their home. It is difficult to think that there was a time when it did not exist because today it is almost impossible to conceive of the urban landscape without starbucks and its many imitators. Inevitably the question that arises is what business it replaced that is what was there before starbucks.